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GDR MEDIA is a government-registered local cable television operator committed to delivering reliable, high-quality cable services to our community. Established with a vision to provide seamless entertainment and information access, we proudly serve households and businesses with dependable cable connectivity. We are officially registered under the Ministry of Information and Broadcasting, Government of India, and operate in compliance with the Cable Television Networks Rules, 1994.
| No | Term Title | Description |
|---|---|---|
| 01 | Service Eligibility for Refund | Refund requests for GDR Media services are considered only for eligible subscription plans and installation services as per the agreed terms. Refund eligibility depends on the nature of the service purchased and the duration of usage prior to the request being submitted. |
| 02 | Installation Fee Policy | Installation and activation charges are generally non-refundable once the service has been successfully installed and activated. These charges cover technical setup, equipment configuration, and network provisioning costs incurred during deployment. |
| 03 | Subscription Cancellation | Subscribers may request cancellation of their cable or internet subscription by providing prior notice. Refunds, if applicable, will be calculated on a prorated basis depending on unused service duration within the billing cycle. |
| 04 | Prepaid Plan Refunds | For prepaid plans, refund requests are reviewed based on remaining unused service days. Approved refunds are processed after deducting applicable administrative and service usage charges. |
| 05 | Equipment Return Conditions | Any rented or leased equipment such as set-top boxes, routers, or related accessories must be returned in proper working condition. Damaged or missing equipment may result in deductions from refundable amounts. |
| 06 | Refund Request Timeline | Refund requests must be submitted within the defined timeframe from the date of service activation or billing. Requests made beyond the specified period may not qualify for refund consideration. |
| 07 | Service Interruption Claims | Temporary service interruptions due to maintenance, upgrades, or unforeseen technical issues do not automatically qualify for refunds. However, extended verified outages may be reviewed for service credit adjustments. |
| 08 | Processing Duration | Approved refunds are processed within a reasonable timeframe through the original payment method or agreed alternative method. Processing time may vary depending on financial institutions and transaction policies. |
| 09 | Non Refundable Services | Customized packages, promotional offers, discounted bundles, and one-time configuration services may be non-refundable unless explicitly stated otherwise in the service agreement. |
| 10 | Billing Error Resolution | If customers identify billing discrepancies, GDR Media will investigate promptly. Verified billing errors will be corrected through refunds or service credits as appropriate. |
| 11 | Refund Method Policy | Refunds will typically be issued via the original mode of payment. In cases where this is not possible, an alternative method may be arranged with mutual agreement. |
| 12 | Advance Payment Adjustments | Advance payments for long-term subscriptions may be adjusted against outstanding dues or service usage before any refund is processed. |
| 13 | Disconnection Charges | Early termination of contracted services may incur disconnection or administrative charges as outlined in the service agreement. |
| 14 | Promotional Offers Policy | Refunds on promotional packages are subject to specific offer conditions. Free add-ons or bonus benefits may become void if the primary subscription is cancelled prematurely. |
| 15 | Installation Rejection Cases | If installation cannot be completed due to technical limitations or service area restrictions, customers may receive a full refund of advance payments excluding any completed service expenses. |
| 16 | Refund Approval Authority | All refund requests are reviewed by authorized representatives of GDR Media. Approval is subject to verification of account status and compliance with policy terms. |
| 17 | Service Downgrade Adjustments | Customers choosing to downgrade service plans may receive billing adjustments in future cycles rather than direct monetary refunds. |
| 18 | Outstanding Dues Deduction | Any pending payments, penalties, or equipment damage charges will be deducted from refundable amounts before final processing. |
| 19 | Policy Modification Rights | GDR Media reserves the right to revise return and refund policies in response to operational or regulatory changes. Updated policies will apply to future transactions. |
| 20 | Customer Support Assistance | For refund-related queries or assistance, subscribers may contact GDR Media customer support. Our team is committed to fair evaluation and transparent resolution of refund concerns. |
